Warranty and Aftercare

We have extended warranties on our windows panels and many other products to provide you with greater peace of mind.

If you have any questions in regards to our warranty information and the products you have purchased please
give us a call or stop by, we are more than happy to go over
all info with you.

*Warranty period begins from the date of installation.
*Warranties only apply to goods that have been paid for in full.

Shaedz of Alice offers:

5 Years on all Luxaflex products.
10 Years on Awning Cloth (Ricky Richards).
5 Years on Roller Shutters (CW Products) Batteries
NOT included, this is a 12 month warranty.
12 Months on Blind Parts and Components (Varies
with Different Models of Blinds)
12 Months Service Warranty on all Installations in Residential/Domestic Applications
3 Months Service Warranty on all Installations
in Commercial Applications

Warranty Does NOT include:

External Awnings are not covered by Wind or Storm Damage. It is suggested that your Blinds be rolled up during storms or bad weather.
Not using the intended blind control methods or using the blind in the intended way

Care Instructions

Roller Blind Cleaning Instructions :

Dust with soft brush regularly to remove any dust.
Lightly dab a soft cloth with warm damp water.
Never roll up blinds whilst wet – allow time to dry completely

SHAW Fabrics – Surface dust should be removed with a duster or soft cloth. Fabric may be wiped with a damp sponge and dried with a clean cloth.
Never use abrasive products or solvents/industrial based cleaners. Do not roll up fabric which is damp.

Roller Shutters

Simple inspection and cleaning 3-4 times a year
is recommended.
When inspecting your shutter, you should look for any
build-up of dirt or other obstructions in the guides and
gently remove them, being sure not to damage the
felt in the guides. This will ensure that your shutter
continues to run up and down smoothly by not catching
or getting stuck.
Inspect the curtain. Like any other outdoor product,
it will have a build-up of dust or dirt on the curtain,
but it also may have leaves or bugs that have lodged
between the profiles or slats, preventing the curtain
from shutting completely. You will most likely notice
this from the inside of your home as you will see light
beginning to leak through your shutter when it is fully closed.
To clean your shutters simply use a soft cloth or brush
with non-abrasive or corrosive detergents. Depending on
the build-up of dust and dirt a simple brushing over will
remove it all. Gently wipe over the whole curtain to
remove all the dirt.
Use of Water: Ensure that you do not get water inside
the pelmet especially if your shutters are operated
electrically. Water squirted into the pelmet can get in
contact with the motor and cause you problems.
Difficult Stains: Contact Shaedz of Alice for advice.

Canvas Awnings

Avoid rolling up the canvas when wet
Roll up your awning in windy or stormy weather
If your awning does get wet, roll out fully to dry as
soon as possible
Do not allow dirt, leaf litter, bird droppings to remain
on the canvas
Hose the canvas on a hot day to remove any dust
and grime
Occasionally extend the awning fully down to even
out the material
Recoat annually with a water repellent treatment
Some shrinkage over time is normal as canvas
contains cotton

Pivot Arm Awnings

Retract awning in strong winds heavy rain
Always clean hardware of the awning to prevent corrosion
Spray joints and all working pars with an anti-corrosive, lubricant spray

For electronic awnings with a sun and wind sensor, always check that wind sensor is clear of all debris and able to rotate freely
Protect motors with a box or cassette
Clean fabric regularly – pitch awning to 45 degrees and hose surface. Refer to cleaning instructions below

Fabric Awnings

Avoid rolling up the awning when wet.
Roll up your awning in windy or stormy weather.
If your awning does get wet, roll out fully to dry
as soon as possible.
Avoid pools of water laying on the fabric.
Do not allow dirt, dust, grime, leaf litter and bird matter
to remain on the fabric.
Cleaning should be done by lightly sponging with warm
water and a bar of mild natural soap, rinse thoroughly
to remove soap.
Hosing the fabric occasionally on a hot day is also
beneficial to the appearance of the fabric.
Do not scrub the fabric.
Do not use soap powder, concentrated soaps, detergents
or cleaning fluids.
Apply water repellent treatment at least every 12 months.